If your Pusco Unit for some reason doesn't work as it should, select below category and follow the directions:
- Display is frozen
- Display is in sleep mode, lights are on
- Display is working, lights are off
- Neither display nor lights are working
Display is frozen
The display may freeze from time to time and must therefore be restarted. This can be done either in the software, Pusco Manager or by doing a hard switch on the unit. The restart takes a couple of minutes.
Restart using Pusco Manager
Go to tab My Pusco Units, hoover over the unit you would like to restart and press Show/Edit Unit info. Press Restart. The Pusco Unit will now do a restart and in a couple of minutes it will be up and running.
Restart by doing a hard switch on the unit
Turn off power by using the hard switch in the bottom of the brainbox. Wait 30 seconds and then turn power on again.
Display is in sleep mode, lights are on
If the display is sleeping and the lights are on, the unit is probably in energy saving mode. This setting can be adjusted for every unit.
Go to My Pusco Units, hover over the unit you and press Show/edit Unit info. Mark what days and between what times the unit should be activated.
If you would like to wake the display, use the remote control for the Wall version (stored in the bottom of the unit). For the Floor unit you get access to the display menu by entering the upper service hatch on the backside of the product.
Display is working, lights are off
If the display is working as usual but the lights are off, do following:
Pusco Floor:
- Start with switching the unit OFF and remove DC connector and ethernet cable from unit.
- Loosen the two screws on the lower hatch (allen key size 5). Remove the hatch by pulling it down.
- Make sure all four cables are attached properly.
- Attach lower service hatch, DC connector and ethernet cable. Switch unit ON
If above didn't help, please contact Evoko Support.
Pusco Wall
- Start with switching the unit OFF and remove DC connector and ethernet cable from unit.
- Loosen the two side screws and lift the unit of the wall bracket. Place the unit on something soft to avoid scratches.
- Make sure all four cables are attached properly.
- Put the unit back on the wall bracket and connect DC connector and ethernet cable. Switch unit ON
If above didn't help, please contact Evoko Support.
Neither display nor lights are working
If neither display or lights are working follow below steps:
Pusco Floor
- Check if hard switch is on
- Check if DC connector is properly attached (bottom of unit)
- Open Upper Service hatch and control hdmi + power cables are properly attached
- Remove lower service hatch and control all cables are attached properly
- Start with switching the unit OFF and remove DC connector and ethernet cable from unit.
- Loosen the two screws on the lower hatch (allen key size 5). Remove the hatch by pulling it down.
- Make sure all four cables are attached properly.
- Attach lower service hatch, DC connector and ethernet cable. Switch unit ON
If above doesn’t solve the problem, the brainbox or Pusco unit needs further investigation.
Contact support@evoko.se for further information.
Pusco Wall
- Check if hard switch is on
- Check if DC connector is properly attached (bottom of unit)
- Remove unit from wall bracket to control cables
- Loosen the two side screws and lift the unit of the wall bracket. Place the unit on something soft to avoid scratches.
- Make sure all four cables are attached properly.
- Put the unit back on the wall bracket and connect DC connector and ethernet cable. Switch unit ON
If above doesn’t solve the problem, the brainbox or Pusco unit needs further investigation.
Contact support@evoko.se for further information.