This support document explains the differences between different accounts and account types used by the Evoko Liso system.
Booking system accounts
These accounts are created, maintained and edited in the booking system admin interface, e.g. Office 365 admin portal or Google Admin. They need to be created in the booking system first, then entered into Evoko Home so it can connect to the booking system. For instructions on how to do this, please see the Booking System Preparation chapter for your booking system.
Used by Evoko Home to connect to the booking system. All communication between Evoko Home and the booking system is done over this account. If the service account password is changed or expired, or if the Service account is locked or has had its mailbox or license removed, Evoko Home will not function properly until the issue is fixed. If the service account password is reset, it also needs to be updated in the Evoko Home global settings.
Used by Evoko Home when connecting to Google G Suite only. The Admin account needs to be a super admin account and be subscribed to the resource calendars. Similar to, but different from the service account - both are required when using Google G Suite.
Important! If Evoko Home is not able to access the booking system it will not be possible to reset Evoko Home account passwords, since Evoko Home sends the reset password email via the booking system. Attempting to reset the global admin account password while Evoko Home is disconnected from the booking system will effectively lock that account. If you are in this situation, please submit a support ticket request and we will do our best to help.
Evoko Home account types
The global admin can administer and configure the entire Evoko Home and Liso environment. The first global admin account is usually created during initial configuration of Evoko Home, sharing the username (email address) with the service account.
Please note! Evoko Home has its own user database and user credentials can be different from those in the booking system, even if they share the user name. This means that when you change the service account password in the booking system, the Evoko Home global admin account credentials do not change.
We recommend having more than one global admin account in Evoko Home to avoid being accidentally locked out.
An admin account in Evoko Home that can be limited to administer a subset of rooms.
The normal user account in Evoko Home. Does not have a password, thus cannot log on to Evoko Home. Used only to identify and authorize users when creating, modifying or deleting meetings directly on the Liso screen.
A user that can view and export statistics data in Evoko Home.
PINs and Passwords
A note on PINs vs Passwords Passwords are used to log on to Evoko Home. The PIN is only used for identification/verification on the Liso. PINs cannot be used to log on to Evoko Home.